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support@tagmagic.appFrequently asked questions
How do I set up Tag Magic?
After installing Tag Magic from the Shopify App Store, open the app from your Shopify admin. Follow the three-step setup guide: enable the app embed in your theme, review your settings, and choose a plan. No code changes are needed.
What URL parameters does Tag Magic capture?
By default, Tag Magic captures standard UTM parameters (utm_source, utm_medium, utm_campaign, utm_content, utm_term), the referrer URL, and the landing page. You can customize which parameters to track in the Settings page.
When do tags appear on my orders?
Tags are applied automatically when an order is created. You should see them on the order within a few seconds. If a tag is missed (due to a network issue, for example), the Logs page will flag it as "Pending" and you can click "Reconcile now" to fix it.
Does Tag Magic tag customers too?
Yes. By default, Tag Magic tags both orders and customers. You can enable or disable each independently in the Settings page. Customer tagging helps you build segments based on acquisition channel.
Will Tag Magic slow down my store?
No. The theme extension is a small, lightweight script that runs asynchronously. It does not block page rendering or affect your store's load time. The tagging itself happens server-side after the order is placed.
Does Tag Magic work with headless/custom storefronts?
Tag Magic's theme extension is designed for Shopify Online Store 2.0 themes. For headless or custom storefronts, you would need to implement the URL parameter capture and cart attribute writing in your custom frontend code.
What happens if I uninstall Tag Magic?
Tags that have already been applied to orders and customers remain in place (they are part of your Shopify data). The app stops capturing new parameters and tagging new orders. All app configuration data is deleted from our servers within 48 hours.
How do I remove tags that Tag Magic applied?
You can remove any tag from an order or customer directly in your Shopify admin. Tag Magic does not prevent you from editing or removing tags it has applied.